PLATE 3599232 - Caterpillar

01Mar2012
(Revised 01Mar2012)
U-109
A-90
D-96
O-104
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REMOVING CERTAIN 312-4545 OIL PUMPS FROM DEALER PART STOCK
7750 PI70422
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 01Mar2012 Service Letter. A change has been made to the Mail Codes.
TERMINATION DATE
30Jun2012
PROBLEM
Certain 312-4545 Oil Pumps need to be inspected and possibly removed from dealer parts stock.
ACTION REQUIRED
Inspect all 312-4545 Oil Pumps in dealer parts stock to check the date code on the foot of the oil pump.
The date code 10G01001 where 10 is the year, G is the month (G = July), 01 is the day and the last 3 digits are consecutive number. 11E20999 is the 999th pump built on 20th May 2011.
If the date code on the oil pump is "10G01001" to "11E20999", remove the oil pump from dealer parts stock.
If the date code on the oil pump is not "10G01001" to "11E20999", mark the packaging to indicate it has been inspected according to this program (PI7####) and return the oil pump to dealer parts stock.
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SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
***** NACD *****
Hold all oil pumps for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
***** EAME, LACD, and APD *****
Hold all oil pumps for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.