ROD 9V9495 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Jul2016
PROBLEM
The articulation joint on certain R3000H Load Haul Dump Machines may fail at early hours causing excessive play in the articulation joint and bearing and pin failures.
AFFECTED PRODUCT
Model Identification Number
R3000H RCM00101-00104, 108-109, 112-120, 123-124, 127-137
PARTS NEEDED
Qty
Part Number Description
1 5P3723 CONE-RLR BEARING
1 6D7690 CUP-ROLLER BRG
1 9K0723 PIN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
After failure, replace the existing parts with new parts of the same same part number. Please follow the information listed in the machine service manual for D&A of the articulation hitch pin.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-6000 hrs,
0-36 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 4.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.